Know the process before the pressure is on.
A clear path for preparing your utility, requesting mutual aid, and coordinating assistance during a water or wastewater emergency.
Start with the right action
Life safety and local incident command come first. When needs exceed your utility’s capacity, UTWARN helps you turn a defined need into a coordinated mutual-aid request.
Stabilize & assess
Protect people, secure the site, activate local plans, and identify the specific resource gap.
Request assistance
Document the type, quantity, location, timing, and expected duration of the support needed.
Coordinate & track
Assign contacts, establish check-in procedures, and maintain records for personnel, equipment, and costs.
Does your utility need help now?
Use the assistance request process to begin coordinating mutual aid.
Make the response easier now
Keep information current
- Primary and alternate emergency contacts
- Utility capabilities and critical dependencies
- Access, staging, and reporting locations
- Authority to request and approve assistance
Ready your team
- Review the mutual-aid agreement
- Exercise the request and deployment process
- Prepare responder identification and go-kits
- Understand documentation and reimbursement
Operational documents
Use these source documents with your utility’s emergency response plan. Confirm current requirements and local procedures before deployment.
Close the loop
Demobilize safely, reconcile records, capture lessons learned, and update plans and contacts while the experience is still fresh.
Recovery essentials
- Confirm resource release and safe return
- Complete cost and activity documentation
- Conduct an after-action review
- Update emergency and mutual-aid plans